Refund policy

3. Order Changes, Cancellations, and Refunds

3.1. Changes: Minor changes to the size, flavour, or design may be requested up to 7 DAYS before the fulfillment date, subject to our approval and an additional charge. Changes cannot be guaranteed after this period.

3.2. Cancellations: - All requests for cancellations must be made in writing via email.

If you need to postpone your event, please contact us with via email with AT LEAST 10 days notice. Please note that your new date may not be available. If your new date is available, all monies paid will be transferred to the new date.

 

Cancellations made MORE THAN 7 DAYS before the fulfilment date will receive a refund of the amount paid, minus the non-refundable deposit (30%). * Cancellations made 7 days or less before the fulfillment date will forfeit the entire deposit and any payment made.

3.3. Quality and Satisfaction: Due to the perishable nature of our products, we do not offer refunds or replacements unless the product is damaged or defective upon collection or delivery. Claims must be reported within 4 HOURS of receipt, accompanied by photographic evidence. Dissatisfaction with flavour or cosmetic elements that meet the agreed-upon design does not qualify for a refund.