Cake Pick Up & Care
What do i do if i’m running late?
If you’re running late to a pick up please send a message ASAP, I understand if there’s traffic or an emergency but I won’t know unless you tell me and I will be stuck waiting all day.
How Do i display the cake?
Buttercream cakes are more fragile than ganache, please keep the cakes out of direct sunlight as they will melt faster. Humid and Hot weather will mean the cake cannot be out for as long.
Cakes will last around 3 hours at room temperature and if you notice they are getting too soft or starting to lean its best to cut then or put back into the fridge until you are cutting it.
where is pick up?
Pick up is from Bankstown. The address will be sent the day before pick up.
How do i transport the cake?
First step is making sure your car is the coldest temperature possible.
The safest way to drive with a cake is on the floor of the car, because it is a flat surface and the cake will not slide. If you have a nonslip mat at home bring it along because that’s even better.
Your legs & the chairs are not flat and the cake will slide into the box and the product will be damaged.
I will not be held liable for cakes that are damaged after pick up.
How do i cut the cake to get the most servings?
The Cake cutting guide is below ;)
How do i store the desserts?
Before the party starts make sure it is in the fridge. Especially in warmer months. Cakes are made of butter and will begin to melt in the heat.
Dessert Cups need to be refrigerated because they are made of cream. Cupcakes will be fine in a cool room out of direct sunlight.
Cakes once cut will last 3-5 days in an airtight container or fully glad wrapped.
What do i do if i need to change or cancel my order?
Changes and cancellations need to be made as early as possible.
Changes to design, size, quantity and colours need to be made up to one week before pick up or delivery. If you need to make any changes after that time there is a fee of $20.
I understand that there are emergencies and sometimes orders need to be cancelled. You need to make sure you notify as soon as you know you wont need the order. Cancellation cut off is 3 days prior to the order date. If you message two days before there may be a cancellation fee and orders cannot be cancelled the night before. Please understand time, effort and money go into making these orders.
Cake Cutting Guide
Cake serving sizes
